Certificate in Principles of Customer Service (VRQ)

Level 2Vocational and tradeCertificateNCFE

The GCSE-equivalent step, and the usual route into Level 3. It is approved for 16 to 18 study, so it can be taken as part of a study programme.

26 providers teach this exact qualification.

North East6

Antrec Ltd
Spennymoor · 7 weeks
Entry requirements not listed.
Their versionFree
Darlington College
Darlington · 34 weeks
They ask for: 4 GCSEs grades at 3 points or D-E including GCSE English or an appropriate Level 1 qualification in the relevant area and a satisfactory school report.
Their version£1,080
Learning Curve Group Limited
Spennymoor · 7 weeks
They ask for: There are no previous qualifications required to complete this qualification. This is an entry level qualification aimed to build your skills and knowledge.
Their versionFree
North Tyneside Metropolitan Borough Council
Newcastle Upon Tyne · 20 weeks
Entry requirements not listed.
Their versionFree
North Tyneside Metropolitan Borough Council
Newcastle Upon Tyne · 12 weeks
Entry requirements not listed.
Their versionFree
The Education Training Collective
Stockton-On-Tees · 16 weeks
They ask for: A relevant Level 1 qualification or four GCSE grades at 3 or above. If you don�t already have an English and maths GCSE grade 9-4/A*- C you will continue to wor
Their version

Academy Transformation Trust
Sutton-In-Ashfield · 180 hours
They ask for: The prospective learner has to be aged 19 and above, and has lived in the EU for at least 3 years at the start of the course.
Their versionFree
Access Training (East Midlands) Ltd
Nottingham · 1 year
They ask for: Entry requirements can be discussed at IAG.
Their versionFree
Ct Skills Limited
Nottingham · 10 weeks
They ask for: Aged 19+ as of 31st August 2024. Lived in the EU for 3 years. Available fully funded. Do not hold the same qualification.
Their versionFree
Northampton College
Northampton · 10 weeks
They ask for: You should have been living in the UK for 3 years by the start of the course. You should be over 19+ and not currently be enrolled on an apprenticeship. Access
Their versionFree

City of Portsmouth College
Portsmouth · 1 year
They ask for: TBA
Their version
Farnborough College of Technology
Farnborough · 26 weeks
Entry requirements not listed.
Their version
Medway Council
Chatham · 2 months
They ask for: An initial assessment is required prior to enrolment.
Their versionFree
Newbury College
Newbury · 1 year
They ask for: You will be issued with an Induction Workbook during your first discussion with your tutor; this workbook will determine whether you are suitable for the course
Their version

Ealing, Hammersmith & West London College
London · 12 weeks
They ask for: You will need to be: aged 19 or older on 31 August in the year you wish to study be eligible to study in the UK, with 'in-date' evidence that shows that you wil
Their version
New City College
London · 44 weeks
Entry requirements not listed.
Their versionFree
South Bank Colleges
London · 12 weeks
They ask for: Visit our website at https://www.southbankcolleges.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certifciate in Principles of Customer
Their version
South Thames Colleges Group
Kingston Upon Thames · 1 year
They ask for: Please see our website for full details www.stcg.ac.uk
Their version£540

Skills & Learning Bournemouth, Dorset & Poole
Poole · 24 weeks
Entry requirements not listed.
Their version£165
The Bournemouth and Poole College
Poole · 21 weeks
They ask for: These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years. No previous experience or knowle
Their versionFree
University Centre Somerset College Group
Bridgwater · 26 weeks
They ask for: Entry Requirements vary depending on the course, please refer to the college website or E-mail info@usccollegegroup.ac.uk for details.
Their version

Bedford College
Bedford · 1 year
They ask for: Entry requirements can be found on the course page of the website
Their version
Professional Development and Training Ltd
Yaxley · 6 months
They ask for: There are no formal entrance requirements.
Their version£1,080

Sandwell Metropolitan Borough Council
Oldbury · 21 weeks
They ask for: There are no formal entry requirements, but you will need to provide evidence that you have been a resident of the UK/EU for the past three years and aged 19+.
Their version£422
Telford College
Telford · 1 year
They ask for: To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/25, be a resident of England and have lived in the EU for the last three yea
Their versionFree

Total Training Provision Limited
Barnsley · 8 weeks
They ask for: There are no formal entry requirements for this course.
Their version