Skip to content
referalearnerFind my match

Certificate in Principles of Customer Service (VRQ)

at Northampton College, Northampton · college

Level 2Vocational and tradeCertificate10 weeksFree

What the college says

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer dissatisfaction is not price, as commonly believed; consumer polls indicate that poor customer service is without doubt the leading reason which leads to lost business. Handling enquiries and providing information in a professional and courteous manner is an essential day-to-day activity for most businesses. This course is ideal for people who like to learn independently without coming into college. The online portfolio of resources and assessment questions means that you can organise your study to be at a time/day to suit and from a location which is convenient. You will need to study for a minimum of 2-3 hrs per week and finish the course within 10 weeks. You will have access to specialist support from dedicated tutors who will be contactable via email/phone.

What you need to get on

You should have been living in the UK for 3 years by the start of the course. You should be over 19+ and not currently be enrolled on an apprenticeship. Access to a computer with a reliable internet connection An email account that you regularly check You need to pass a short English assessment You will need to demonstrate that you have sufficient time to study the qualification as it is expected that you will achieve within 6-10 weeks.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

The provider describes this as being for learners aged 19 and over.

Where it runs

  • Northampton College

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 25 providers teaching it