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Level 2 Certificate in Principles of Customer Service (VRQ) - e-learning

at Medway Council, Chatham · local authority

Ofsted rated their overall effectivenessGood2023see the detail

Level 2Vocational and tradeCertificate2 monthsFree

What the college says

In order to have a truly successful business, you need to provide good customer service, It is believed that 96% of unhapppy customers don't even complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task. Achieve a nationally recognised Level 2 qualification. Evidence your competency to employers. Further your personal and professional development. Learn at a time that suits you without the need to attend college. Improve your understanding of how to successfully handle complaints. Reduce the risk of complaints.

What you need to get on

An initial assessment is required prior to enrolment.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Medway Council

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 26 providers teaching it