Certificate in Principles of Customer Service (VRQ)
at Academy Transformation Trust, Sutton-In-Ashfield · school or sixth form
Ofsted rated their overall effectivenessGood2023see the detail
What the college says
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task. This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.
What you need to get on
The prospective learner has to be aged 19 and above, and has lived in the EU for at least 3 years at the start of the course.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
The provider describes this as being for learners aged 19 and over.
Where it runs
Academy Transformation Trust
Online
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
- Their version
London · London · 44 weeks
- Their version
Total Training Provision Limited
Barnsley · Yorkshire and The Humber · 8 weeks
- Their version
London · London · 12 weeks
- Their version
SOUTHEND-ON-SEA · East of England · 96 hours
- Their version
Professional Development and Training Ltd
Yaxley · East of England · 6 months
- Their version
The Education Training Collective
Stockton-On-Tees · North East · 16 weeks
- Their version
Bedford · East of England · 1 year
- Their version
Chatham · South East · 2 months