Certificate in Principles of Customer Service (VRQ)
at Academy Transformation Trust, Sutton-In-Ashfield · school or sixth form
What the college says
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task. This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.
What you need to get on
The prospective learner has to be aged 19 and above, and has lived in the EU for at least 3 years at the start of the course.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
The provider describes this as being for learners aged 19 and over.
Where it runs
Academy Transformation Trust
Online
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
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London · London · 44 weeks
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Access Training (East Midlands) Ltd
Nottingham · East Midlands · 1 year
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Newbury · South East · 1 year
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Telford · West Midlands · 1 year
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Nottingham · East Midlands · 10 weeks
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London · London · 12 weeks
- Their version
The Bournemouth and Poole College
Poole · South West · 21 weeks