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NCFE Level 2 Certificate in Principles of Customer Service (VRQ)

at Darlington College, Darlington · college

Level 2Vocational and tradeCertificate34 weeksFull time£1,080

What the college says

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

What you need to get on

4 GCSEs grades at 3 points or D-E including GCSE English or an appropriate Level 1 qualification in the relevant area and a satisfactory school report.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • DARLINGTON COLLEGE

    Central Park Haughton Road, Darlington, DL1 1DR

    DaytimeClassroom based
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Start dates

  • 1 September 2026 · Darlington

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 25 providers teaching it