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Principles of Customer Service

at North Tyneside Metropolitan Borough Council, Newcastle Upon Tyne · local authority

Level 2Vocational and tradeCertificate12 weeksPart timeFree

What the college says

This qualification provides both an ideal start in the occupation and supports progression within Customer Service. It is ideal for customer service professionals who deal with customers through one-off or routine contacts.

What you need to get on

The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Swans Centre for Innovation

    SWANS CENTRE FOR INNOVATION STATION ROAD, WALLSEND, NE28 6HJ

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 25 providers teaching it