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Free Online Course - Level 2 Certificate in Principles of Customer Service

at The Bournemouth and Poole College, Poole · college

Level 2Vocational and tradeCertificate21 weeksFree

What the college says

In order to have a truly successful business, you need to provide good customer service. It is believed that 96 percent of unhappy customers don’t ever complain; however, 91 percent of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members. If you require any further information, please call James Sewell on direct line 01202 205800 or email on sewellj@bpc.ac.uk What our learners say: 5 Star Rating Feedback: "I enjoyed learning about the differing ways you could give feedback to customers both internal and external. I have taken away a lot of new knowledge and can incorporate them into my everyday life which will help my work to improve and to reach my goals. I am now confident with how to speak with others and which techniques to use." - Emma 5 Star Rating Feedback: "I enjoyed learning about the differing ways you could give feedback to customers both internal and external. The course gave me many ideas of how to effective provide feedback to staff, customers, colleagues. I have had an excellent assessor, I have done four online courses with the College. James has been my assessor for three of them and he's been excellent all the way through." - Antony

What you need to get on

These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years. No previous experience or knowledge of this subject is required. No work experience required.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • The Bournemouth and Poole College

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 25 providers teaching it