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Level 2 Certificate in principals of Customer Service

at Sandwell Metropolitan Borough Council, Oldbury · local authority

Level 2Vocational and tradeCertificate21 weeks£422

What the college says

This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

What you need to get on

There are no formal entry requirements, but you will need to provide evidence that you have been a resident of the UK/EU for the past three years and aged 19+. You would also need a good level of English in order to understand the course materials and complete the course.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

The provider describes this as being for learners aged 19 and over.

Where it runs

  • Sandwell Metropolitan Borough Council

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 25 providers teaching it