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Principles of Customer Service TQUK Certificate Level 2 (Online)

at Cornwall College, St. Austell · college

Ofsted rated their overall effectivenessOutstanding2025see the detail

Level 2Vocational and tradeCertificate12 weeksFlexibleFree

What the college says

This course is ideal if you want to work in customer service or improve performance in a customer-facing role. You will learn how to communicate effectively manage information resolve problems and build customer relationships across a range of workplace settings.

What you need to get on

Aged 19+ at the beginning of the academic year and will need to have the right to study in the UK and been a resident for a minimum of 3 years.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

The provider describes this as being for learners aged 19 and over.

Where it runs

  • Cornwall College

    DaytimeOnline

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 27 providers teaching it