Level 2 Certificate in Principles of Customer Service
at Vision West Nottinghamshire College, Mansfield · college
Ofsted rated their overall effectivenessGood2023see the detail
What the college says
Interested in starting a career in customer service or want to improve your current skills? This FREE Level 2 online course covers the core principles required in roles across the sector, including understanding customers, customer service and understanding organisations. This course will provide a strong foundation in understanding the responsibilities, skills, and knowledge needed to excel in a customer service environment.
What you need to get on
No specific entry requirements, but a minimum of a GCSE grade 4-9 in English and Maths (or equivalent) is recommended.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Vision West Nottinghamshire College
Online
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
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