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Certificate in Principles of Customer Service Level 2

at Boston College, Boston · college

Ofsted rated their overall effectivenessGood2023see the detail

Level 2Vocational and tradeCertificate187 hours

What the college says

This Level 2 Principles of Customer Service Certificate is beneficial for anyone with an interest in developing their knowledge and understanding relevant to working in a customer service environment. You will learn the underpinning knowledge that is required to work in a range of different environments in a customer service role. It will aid you in understanding and being able to apply key themes such as: Understanding customers, Principles of customer service, Understanding employer organisations, Understanding how to communicate with customer, Know how to process information about customers, Understanding how to develop customer relationships, This qualification can be used to update and continue your professional development (CPD) and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.

What you need to get on

You will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent. To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

The provider describes this as being for learners aged 19 and over.

Where it runs

  • Boston College

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 27 providers teaching it