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Level 2 Certificate in Principles of Customer Service (Free* if aged 19 or over)

at DCG, Derby · other provider

Ofsted rated their overall effectivenessGood2024see the detail

Level 2Vocational and tradeCertificate26 weeksPart time

What the college says

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component of the position.

What you need to get on

You need access to a laptop and the Internet.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Distance Learning

    Locomotive Way Pride Park, Derby, DE24 8PU

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 27 providers teaching it