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Principles of Customer Service

at Heart of Yorkshire Education Group, WAKEFIELD · other provider

Ofsted rated their overall effectivenessGood2023see the detail

Level 2Vocational and tradeCertificate16 weeksFree

What the college says

This course delves into the fundamentals of what makes good customer service. It provides essential skills and knowledge to confidently work in a wide range of customer-facing roles. Key Topics include understanding data, managing personal information, supporting customer needs and assisting with events and resolving problems. Completing the qualification will create a solid foundation in customer services boosting your chances of employability and applying the skills in a variety of job roles.

What you need to get on

There are no entry requirements for this course however you will be asked upon enrolment what your previous qualifications are.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Heart of Yorkshire Education Group

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 27 providers teaching it