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Online Level 2 Certificate in Principles of Customer Service

at Cambridge Regional College, Cambridge · college

Level 2Vocational and tradeCertificate15 weeks

What the college says

Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles. When you click ‘Apply Now’ you will be taken to an external site, you may be required to search for this course using the navigation tools, once found you can click ‘Apply now’ and start your application.

What you need to get on

To enrol on one of our fantastic courses you will need to be able to access a laptop or PC with internet access. Courses are fully funded subject to learner eligibility although you must complete an English initial assessment to ensure this type of delivery is the right one for you. Please note that you will be liable for a GBP100 administration fee should you choose to not complete your qualification upon allocation of your tutor.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Cambridge Regional College

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 28 providers teaching it