Certificate in Principles of Customer Service (online) Level 2
at Lincoln College, Lincoln · college
What the college says
The importance of good customer service has never been more valued. Develop the knowledge required by employers to work in a customer service role in many different environments. You will learn about how to develop customer loyalty by meeting customer needs and how to remain professional and courteous in challenging situations Suitable for: This course is ideal for anyone already working in a customer service role who would like to develop their knowledge to improve their service to customers and it is also suitable for individuals looking to gain a customer focused role. Course units: Unit 1: Principles of customer service and delivery Unit 2: Understand customers Unit 3: Understand employer organisations Unit 4: Understand how to communicate with customers verbally and in writing Unit 5: Know how to process information about customers Unit 6: Understand how to resolve problems and deliver customer service to challenging customers Unit 7: Understand how to develop customer relationships You will ideally need to have access to Microsoft Office programs such as Word, Publisher and PowerPoint as you may need to download and edit documents for your online course.
What you need to get on
The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Lincoln College
Online
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
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Vision West Nottinghamshire College
Mansfield · East Midlands · 200 hours
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