Skip to content
referalearnerFind my match

Certificate in Customer Service (RQF)

at Pilot Ims Limited, Halesowen · training provider

Level 2Vocational and tradeCertificate9 monthsFree

What the college says

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments

What you need to get on

Learners ideally need to be employed or have a work placement where they are able to apply the knowledge for this qualification but this qualification may also be undertaken as part of a pre-employment programme. A basic Literacy & Numeracy assessment will need to be undertaken prior to enrolment to ensure suitability for this programme.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Pilot Ims Limited

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.