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Step into Customer Service (Events, Hospitality, Retail & Travel)

at Solihull College and University Centre, Solihull · university

Level 1Stepping stonesCertificate1 yearFull timeFree

What the college says

If you are interested in exploring a potential career in a customer service faced industry, this one-year course is for you. Customer Service at level 1 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms. Once you have completed this course you will have gained an overview of the sector, explored various service industries such as Retail, Hospitality, Events and Travel and be fully aware of the potential career pathways you could follow. Completion of this will allow you to progress to a Level 2 course and further increase your prospects. During the programme you will develop your knowledge in: - Working in a customer service environment - Communicating in a Customer Service environment - Dealing with customer queries, requests and problems - Managing your time and workload - Making telephone calls - Teamwork - Working in a safe environment

What you need to get on

2 Grade E/2's or above one of which must be English, a successful Interview and suitable references. Good levels of English and Maths are important for your success in your course, your chosen vocation and life. If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

How you are assessed

Entry level and Level 1 study, English and maths retakes, and supported programmes.

What this level means

A first step that builds towards Level 2.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Blossomfield Campus

    Blossomfield Rd, Solihull, B91 1SB

    DaytimeClassroom based
    Check the journey

Start dates

  • 1 September 2026 · Solihull

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.