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Customer Service Skills for Work L1

at Thurrock Training Services, Grays · local authority

Level 1Stepping stonesCertificate32 weeksPart time

What the college says

"Develop your skills to work in the customer service industry. At this level, you will develop your knowledge and demonstrate your customer service skills. Prior to the course, you will need to come in to Meet The Team - these sessions could last 3 hours. You will need to book a session by emailing tacc@thurrock.gov.uk or calling 01375 372476."

What you need to get on

"You must have good skills/knowledge at the previous level. You will need to come in to Meet The Team - these sessions could last 3 hours. �You will need to book a session via the enrolment button on our website, or by calling 01375 372476."

How you are assessed

Entry level and Level 1 study, English and maths retakes, and supported programmes.

What this level means

A first step that builds towards Level 2.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • TACC within OCH

    The Old Courthouse Orsett Road, Grays, RM17 5DD

    DaytimeClassroom based
    Check the journey

Start dates

  • 24 September 2026 · Grays

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.