QCF units
at Training Strategies Ltd., Bootle · training provider
What the college says
Units from the L2 employability qualification To give learners the knowledge and understanding to enhance their ability to give customer a positive impression. This qualification will help learners in; Identifying the importance of correct appearance and behaviour. Describe the importance of recognising customer needs and expectations. State the importance of product knowledge when relating to customers. Identify signs of when a customer is angry or confused. Describe the legal frameworks by which organisations provide goods and services to customers. State the importance of contractual agreements that customers have with organisations. State the importance of codes of practice and standards that affect the way products and services are delivered to customers. State why there are limits to an individual’s responsibilities when dealing with customers. State the importance of clear, polite and confident communication. Identify different methods of communication. Describe when the different methods of communication are used.
What you need to get on
Learners must be 19 years old or older, unemployed in receipt of benefit and actively seeking work.
How you are assessed
Short courses, awards and certificates that do not fit the main routes.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
The provider describes this as being for learners aged 19 and over.
Where it runs
Training Strategies Ltd
22 Oriel Rd Bootle, Liverpool, L20 7AD
DaytimeClassroom basedCheck the journey
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in hospitality and catering are the next thing to look at.