Skip to content
referalearnerFind my match

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

at DCG, Derby · other provider

Level 2Vocational and tradeCertificate52 weeksPart time£1,050

What the college says

While completing this qualification, individuals may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’, such as team working, independent learning and problem solving, to more tricky-to-measure skills, such as: • An appreciation for appropriate behaviour and dress • Appropriate interpersonal skills • Communicating with professional colleagues/peers and/or hierarchical seniors • Supporting other aspiring employees • Personal manners and deportment • Understanding work practices and how different roles and departments function within an organisation.

What you need to get on

There are no specific recommended prior learning requirements for this qualification. However, individuals may find it helpful if they’ve already achieved a Level 1 qualification.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • OFFSITE LOCATION C/O JOHNSON BUILDING

    Locomotive Way Pride Park, Derby, DE24 8PU

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 11 providers teaching it