Level 2 Certificate in Principles of Customer Service
at London Skills For Growth Limited, Bexleyheath · training provider
What the college says
The benefits of studying this customer service online course include: Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles. Learn from your own home, in your own time Achieve a nationally recognised level 2 qualification Access to award-winning learning and assessment materials Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries Fully Funded Programme
What you need to get on
Unit 1: Principles of customer service and delivery This unit will provide you with the fundamental knowledge and understanding needed to work in a customer service role. You will develop knowledge of the legal and ethical requirements that relate to customer service and maintaining customer service information.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
London Skills For Growth Limited
Online
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
- Their version
Cambridge · East of England · 2 weeks