Skip to content
referalearnerFind my match

Introduction to Customer Service (Award)

at Nova Training, Willenhall · training provider

Level 1Stepping stonesAward13 weeksFull timeFree

What the college says

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation. The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry. You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

What you need to get on

Must be aged 16 to 18 and you do not need any previous experience in the industry.

How you are assessed

Entry level and Level 1 study, English and maths retakes, and supported programmes.

What this level means

A first step that builds towards Level 2.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • NOVA TRAINING NETHERTON

    111 Halesowen Road Netherton, Dudley, DY2 9PY

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING WEST BROMWICH

    367 High Street, West Bromwich, B70 9QL

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING BIRMINGHAM

    163A Station Road Stechford, Birmingham, B33 8BA

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING BLOXWICH

    Bloxwich Fire Station High Street, Walsall, WS3 3JT

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING DEREHAM

    1 Tavern Lane, Dereham, NR19 1PX

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING WELLINGTON

    8-10 Tan Bank Wellington, Telford, TF1 1HJ

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING BUSHBURY

    BUSHBURY LANE, WOLVERHAMPTON, WV10 9TT

    DaytimeClassroom based
    Check the journey

  • NOVA TRAINING KIDDERMINSTER

    John Stretton Memorial Hall New Road, Kidderminster, DY10 1AQ

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.