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Award for Introduction to Customer Service

at Calderdale Metropolitan Borough Council, Halifax · local authority

Level 1Stepping stonesAward18 weeksPart time£171

What the college says

This course is for learners who are interested in working in the customer service sector. It covers customer needs and expectations and how to deal effectively with customer queries and complaints. Please note you will be contacted by the Course Tutor in advance of the start date so that we can give further information, advice and guidance, and assess your suitability for the accredited course.

What you need to get on

Level 1 - These qualifications are for learners who want to build on their basic skills or knowledge gained at Entry Level, or those who have gained some experience in the workplace.

How you are assessed

Entry level and Level 1 study, English and maths retakes, and supported programmes.

What this level means

A first step that builds towards Level 2.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • HEATH CAMPUS (CAL)

    CALDERDALE ADULT LEARNING UNIT 4, HEATH CAMPUS, FREE SCHOOL LANE, HALIFAX, HX1 2PS

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.