Skip to content
referalearnerFind my match

Diploma in Customer Service Level 2

at DCG, Derby · other provider

Level 2Vocational and tradeDiploma36 weeksPart time£1,987

What the college says

This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.

What you need to get on

Applicants must be in a role - either as an employee or in a regular voluntary role - where they handle front-line customer enquiries, using a variety of methods to manage and support customers across a wide range of situations.You must have access to a computer and the Internet as this qualification is completed using an e-portfolio.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • OFFSITE LOCATION C/O JOHNSON BUILDING

    Locomotive Way Pride Park, Derby, DE24 8PU

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.