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Customer Service Standard Level 2

at Doncaster Rotherham and District Motor Trades Group Training Association Limited, Doncaster · training provider

Level 2Vocational and tradeDiploma12 months

What the college says

The Customer Service Apprenticeship reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures against performance objectives or criteria. An Apprenticeship is a vocational, work-based programme that demonstrates competence and knowledge. With a combination of on-the-job training and assessments, and training through an approved body, Apprenticeships demonstrate the individual's competence to do a job to a national standard. In addition to the core Apprenticeship requirements, there are separate requirements which include, Maths, English, ICT, Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS). A NVQ at level 2 for apprentices working in administration in all sectors and occupations of employment.

What you need to get on

Apprentices without Level 2 English and Maths will need to achieve this level and take the test for level 2 prior to the end of the course.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Doncaster Rotherham and District Motor Trades Group Training Association Limited

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.