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Diploma Customer Service Practitioners

at Heart of Yorkshire Education Group, Wakefield · other provider

Level 2Vocational and tradeDiploma12 months£2,400

What the college says

Customer service practitioners provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. This course will help you achieve a professional standard and start you on a career path in customer services. You will work with an assessor who will guide you through your programme of learning to produce a portfolio of evidence using e-portfolio within your workplace.

What you need to get on

Workplace delivery. You must be employed in an administration role to be able to demonstrate the required standard of competence.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Heart of Yorkshire Education Group

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.