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Customer Service Practitioner L2

at UK Training & Development Ltd, Hemel Hempstead · training provider

Level 2Vocational and tradeDiploma15 months

What the college says

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. These services may be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. They are often the first point of contact and work in any sector or organisation type.

What you need to get on

Initial assessment Must be working at least 30hrs a week in a suitable job.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • UK Training & Development Ltd

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.