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Customer Service L2 Practitioner Standard

at Shoots Training Limited, Bournemouth · training provider

Level 2Other coursesOther14 monthsFree

What the college says

This course is suitable for individuals who are starting a career in customer service or are currently working in a customer-facing role. It is ideal for those who interact with customers on a daily basis and want to develop the skills and confidence to deliver excellent service. Learners will gain the knowledge and behaviours needed to communicate effectively, handle customer queries, and contribute to a positive customer experience.

What you need to get on

Applicants should be employed in a customer service role where they regularly interact with customers. No formal qualifications are required, although basic communication and IT skills are beneficial. GCSE English and Maths at Grade 2/3 or above (or equivalent) are preferred, or learners must be willing to work towards these alongside the apprenticeship. Employer support is required.

How you are assessed

Short courses, awards and certificates that do not fit the main routes.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Age range not confirmed in the source data. Check with the provider.

Where it runs

  • Shoots Training Limited

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.