Skip to content
referalearnerFind my match

Certificate in Customer Service

at The Growth Company Limited, Manchester · training provider

Level 2Vocational and tradeCertificate30 weeksFull timeFree

What the college says

This course is designed for 16–18-year-olds who want to develop the skills and confidence needed to deliver excellent customer service across a wide range of industries. The City & Guilds Level 2 Certificate in Customer Service provides learners with the knowledge and practical skills required to meet customer needs, communicate effectively and provide a positive customer experience. Customer service skills are valued across almost every sector, making this qualification an excellent choice for learners interested in careers in business, retail, administration, hospitality, contact centres and a wide range of customer-facing roles.

What you need to get on

There are no formal entry requirements for this qualification.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Stockport Skills Centre

    1st Floor, Graylaw House Chestergate, Stockport, SK1 1LZ

    DaytimeClassroom based
    Check the journey

  • Tameside Skills Centre

    Unit 7A, Richmond Street Kayley Industrial Estate, Ashton-Under-Lyne, OL7 0AU

    DaytimeClassroom based
    Check the journey

  • Manchester Skills Centre

    City View House Union St, Manchester, M12 4JD

    DaytimeClassroom based
    Check the journey

  • Salford Skills Centre

    Units 11 & 12 Leslie Hough Way Frederick Road, Salford, M6 6AJ

    DaytimeClassroom based
    Check the journey

  • Wigan Skills Centre

    Pennyhurst Mill Haig Street, Wigan, WN3 4AZ

    DaytimeClassroom based
    Check the journey

Start dates

  • 14 September 2026 · Stockport
  • 14 September 2026 · Ashton-Under-Lyne
  • 14 September 2026 · Manchester
  • 14 September 2026 · Salford
  • 14 September 2026 · Wigan

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.