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BTEC Level 3 Diploma for Customer Service Specialists

at Trainplus, Wickford · training provider

Level 3Applied and BTECDiploma15 months£2,300

What the college says

The BTEC Level 3 Diploma for Customer Service Specialists are for learners working in, or intending to work in, a customer service specialist job role. Their key responsibilities will include: acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries; being an escalation point for complicated or ongoing customer problems; influencing change and improvements in service; sharing their knowledge and experience with others to support the development of their colleagues.

What you need to get on

The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.

How you are assessed

One subject in depth, assessed largely through coursework and projects.

What this level means

The A-level-equivalent step, and what universities and employers ask for.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Trainplus

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.