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BTEC Diploma for Customer Service Specialists

at Dynamo Healthcare Training Ltd, Hayle · training provider

Level 3Applied and BTECDiploma8 monthsPart time£1,265

What the college says

The Diploma for Customer Service Specialists are for learners working in, or intending to work in, a customer service specialist job role. Their key responsibilities will include: acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries; being an escalation point for complicated or ongoing customer problems; influencing change and improvements in service; sharing their knowledge and experience with others to support the development of their colleagues.

What you need to get on

You must hold a level 2 in customer services or equivalent

How you are assessed

One subject in depth, assessed largely through coursework and projects.

What this level means

The A-level-equivalent step, and what universities and employers ask for.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Dynamo Healthcare Training

    Dynamo Healthcare Training And Consultancy Ltd D The Pattern Shop, Hayle, TR27 4EZ

    DaytimeBlended
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Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.