Units from the L2 Principles of Providing Security Services
at Training Strategies Ltd., Bootle · training provider
What the college says
This qualification will give learners the confidence to deal with disorderly and aggressive behaviour while working in a security setting. The Learner will learn how to; State the organisation's instructions for discouraging and dealing with adverse behaviour. Provide a visible presence in designated areas that deters adverse behaviour. Comply with the required company and customer standards for appearance and behaviour. Recognise adverse behaviour promptly. Discourage adverse behaviour before it escalates, using professional judgement and skills to defuse conflict situations. Take appropriate action to reduce risks to security or safety whilst maintaining own health safety and welfare, and that of others. Describe how to recognise criminal activity, including drug handling. Describe the layout and geography of the locations where security services are provided in line with assignment instructions. Respond promptly to adverse behaviour in a polite, professional and calming manner. Demonstrate how to recognise and defuse aggressive or abusive behaviour, using both verbal and non-verbal communication. Demonstrate how to politely encourage people involved to refrain from adverse behaviour. Segregate individuals involved in adverse behaviour to minimise the effect on others. Describe how to get immediate help from other people when it is needed. Take appropriate, prompt and permitted action to prevent further adverse behaviour, in line with legal constraints and instructions.
What you need to get on
Learners must be 19 years old or older, unemployed in receipt of benefit and actively seeking work.
How you are assessed
Short courses, awards and certificates that do not fit the main routes.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
The provider describes this as being for learners aged 19 and over.
Where it runs
Training Strategies Ltd.
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in public and protective services are the next thing to look at.