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Technical Certificate in IT Support Certificate 2

at The Manchester College, Manchester · college

Level 2Vocational and tradeCertificate1 yearFull time

What the college says

This course will prepare you for work or an apprenticeship in IT Support by giving you knowledge, technical and practical skills and understanding of how to apply these in a work-related environment. Developed in close conjunction with leading employers, this course will also help you develop transferable workplace skills such as good communication and the ability to work in a team, which employers identify as essential skills for gaining employment within the sector and progressing onto further roles. Throughout this course, you will learn the following skills and behaviours expected by employers within sector: • understand how information systems are used and apply technical knowledge related to computer hardware or software • understand IT network features and functions, common practices in network security, and the function and features of the main network appliances • use a range of operating system (OS) security functions and associated features • talk to clients to get details of faults • understand reasons for faults and explain them to the client, logging client calls, recording problems and solutions • restoring processes in computers and peripherals • set up new equipment and upgrade existing systems • test and service equipment recording problems • work as part of a team to support business IT networks and online features and functions • understand the main laws and regulations and ethical responsibilities regarding data protection, and the Computer Misuse Act 199

What you need to get on

The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • City Campus Manchester

    City Campus Manchester 60 Great Ducie Street, Manchester, M3 1PT

    DaytimeClassroom based
    Check the journey

Start dates

  • 7 September 2026 · Manchester

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.