NVQ Certificate in Customer Service – Level 2
at DCG, Derby · other provider
What the college says
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
What you need to get on
There are no entry requirements to access this programme, other than you must be working in a role where you have responsibility for day-to-day customer service tasks with internal or external customers.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Distance Learning
Locomotive Way Pride Park, Derby, DE24 8PU
DaytimeClassroom basedCheck the journey
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.