Level 3 Diploma in Customer Service
at College of Animal Welfare, Huntingdon · college
What the college says
The City & Guilds Level 3 Diploma in Customer Service is ideal if you are already working in a customer facing role and are looking to expand your career prospects within your current workplace. The work-based nature of the course means that you can undertake the customer service training required to get ahead at work, and gain a nationally recognised qualification, without having to attend College. Over the course of the qualification you will gain greater technical and managerial skills, as well as the ability to supervise others and apply the principles of customer service to the wider strategy of your department or organisation. Depending on your job role, the units you choose to undertake lead to gaining skills in areas such as managing team performance, developing customer relationships and promoting additional services to customers.
What you need to get on
There are no formal academic entry requirements to undertake this qualification however the passion to learn new skills along with employment in a suitable customer service position with the ability to influence customer service provision within the role is necessary.
How you are assessed
One subject in depth, assessed largely through coursework and projects.
What this level means
The A-level-equivalent step, and what universities and employers ask for.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
College of Animal Welfare
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.