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Level 2 Diploma in Customer Service for Hospitality and Tourism

at Blackburn College, Blackburn · college

Level 2Vocational and tradeDiploma1 yearFull timeFree

What the college says

This all-encompassing hospitality and travel course offers you excellent opportunities to develop skills in all sectors of the hospital and travel industry. Suitable if you work, or want to work in the hospitality or travel sector as you will develop a high standard of customer service skills and learn workplace essential knowledge within a hospitality and travel environment. You will gain realistic work experience within Scholars Restaurant, rated number 1 in Blackburn by TripAdvisor where you can practice and develop your industry level skills. You will gain an excellent range of opportunities including working within bars and restaurants, including fine dining, along with experiencing the accommodation sector hotels. All of which will provide you with an ideal grounding for progression onto higher qualifications such as Level 3 Professional Cookery or Level 3 Travel and Tourism, moving into employment and possibly even travelling the world. We can arrange up to 30 hours of work placements for you with our partners, giving you the benefit of enriching your CV with valuable real work experience. During the course you will also benefit from a range of enrichment trips which allows you to see first-hand how the industry works.

What you need to get on

Completion of a Level 1 course or 4 GCSE Grades of 3 or above

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Blackburn College

    Feilden Street, BLACKBURN, BB2 1LH

    DaytimeClassroom based
    Check the journey

Start dates

  • 1 September 2026 · BLACKBURN

Who else teaches this exact qualification

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