Level 2 Diploma in Customer Service
at College of Animal Welfare, Huntingdon · college
What the college says
This qualification is ideal if you’re working in a customer facing role and looking for formal, practical customer service training, with the opportunity to gain a nationally recognised qualification at the same time. Over the course of the qualification you will develop a range of transferable skills that can be applied across all industries, such as the ability to deal with customers effectively on all levels – whether by phone, face to face, by email or to internal colleagues.
What you need to get on
There are no formal academic entry requirements to undertake this qualification however employment in a suitable customer service environment is a must along with the enthusiasm to learn new skills.
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
College of Animal Welfare
Work based
Who else teaches this exact qualification
Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.
- Their version
Nottinghamshire Training Group Limited
Worksop · East Midlands · 12 months