Skip to content
referalearnerFind my match

Getting Started: Working in Customer Service

at Stoke-On-Trent City Council, Stoke-On-Trent · local authority

Entry levelStepping stonesOther7 hoursPart time

What the college says

Job Seekers: Individuals actively looking for office-based employment can gain a competitive edge by taking this course. It will equip them with the confidence and know-how to excel in interviews and once they secure a job. Career Changers: Professionals who are switching careers and entering customer roles for the first time can benefit from this course. It will help them adapt to the new work environment and expectations. Employees in Transition: Employees who have recently changed jobs or organisations and are adapting to a new office culture will find this workshop helpful in.

What you need to get on

19 years plus of age Live in Stoke on Trent Learners should ideally have some basic professional experience in a workplace environment. This ensures that they can relate the content to their practical experiences. English Language: Learners should have a sufficient level of English language to engage in discussions, complete exercises, and understand course materials. Diversity and Inclusion: Inclusive learning environment that welcomes all learners from different backgrounds.

How you are assessed

Entry level and Level 1 study, English and maths retakes, and supported programmes.

What this level means

A supported starting point if exams have not gone well yet.

Is it open to 16 to 18 year olds?

Age range not confirmed in the source data. Check with the provider.

Where it runs

  • Employment and Skills Hub

    High Street Tunstall, Stoke on Trent, ST6 5TJ

    DaytimeClassroom based
    Check the journey

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.

See all 22 providers teaching it