Diploma in Customer Service Level 3
at The Tess Group, Northampton · training provider
What the college says
The aim of this qualification is to recognise learners' achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
What you need to get on
It is recommended that the learner has completed a level 2 programme prior to commencement of a level 3 qualification
How you are assessed
One subject in depth, assessed largely through coursework and projects.
What this level means
The A-level-equivalent step, and what universities and employers ask for.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
The Tess Group
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.