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Diploma in Customer Service

at Green Labyrinth, Swindon · training provider

Level 3Applied and BTECDiploma12 weeks£724

What the college says

This course will develop and sharpen your practical skills, enabling you to deliver effective, high quality customer service within a range of environments. You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses. Completing this course will lead you to a position of receiving recognition within the workplace and will put you in line for professional development. This course will be a fantastic addition to your CV when applying for new jobs and catch the eye of potential employers!

What you need to get on

The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.

How you are assessed

One subject in depth, assessed largely through coursework and projects.

What this level means

The A-level-equivalent step, and what universities and employers ask for.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.