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Diploma Customer Service Specialists

at Heart of Yorkshire Education Group, Wakefield · other provider

Level 3Applied and BTECDiploma15 months

What the college says

This course is ideal for those who would like to work in a Customer Service focused environment or for anyone already working in the sector. This qualification can equip learners with the skills to enable them to further their career in the roles of team leader, assistant office manager or supervisory role in the Customer Service sector. The programme will be tailored to suit your job role and working methods and will highlight areas for development. You will work with an assessor who will guide you through your programme of learning to produce a portfolio of evidence using e-portfolio, within your workplace.

What you need to get on

Workplace delivery. You should be working in a role that corresponds with the study programme and have sufficient customer interaction in your role.

How you are assessed

One subject in depth, assessed largely through coursework and projects.

What this level means

The A-level-equivalent step, and what universities and employers ask for.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • Heart of Yorkshire Education Group

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.