Customer Service Standard Level 3
at Doncaster Rotherham and District Motor Trades Group Training Association Limited, Doncaster · training provider
What the college says
The Customer Service Apprenticeship reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures against performance objectives or criteria. An Apprenticeship is a vocational, work-based programme that demonstrates competence and knowledge. With a combination of on-the-job training and assessments, and training through an approved body, Apprenticeships demonstrate the individual's competence to do a job to a national standard. In addition to the core Apprenticeship requirements, there are separate requirements which include, Maths, English, ICT, Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS). Progression from a Level 3 qualification and onto employment as a customer service administrator for applicants who successfully complete the course
What you need to get on
To start this programme, you should ideally have five GCSEs (Grade C or above) or have completed a Level 2 Apprenticeship.
How you are assessed
One subject in depth, assessed largely through coursework and projects.
What this level means
The A-level-equivalent step, and what universities and employers ask for.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Doncaster Rotherham and District Motor Trades Group Training Association Limited
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.