Customer Service Practitioner
at Waponi HR · training provider
What the college says
This entry level apprenticeship is targeted at front line staff who interface with customers on a regular basis. Providing the building blocks to an enhanced level of service encouraging skills, knowledge and behaviours
What you need to get on
Minimum achievement of Entry Level 3 English and Mathematics. All Learners are expected to have achieved Level 1 and have attempted Level 2 by the End Point Assessment. Learning is provided alongside the apprenticeship if required
How you are assessed
Learning a trade with tools and equipment, often in a college workshop or salon.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Waponi HR
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.