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Customer Service L3 Specialist Standard

at Shoots Training Limited, Bournemouth · training provider

Level 3Other coursesOther14 monthsFree

What the college says

This course is designed for individuals with experience in customer service who are looking to take on more responsibility and handle complex customer interactions. It is suitable for those working in roles such as senior customer service advisor, team leader, or specialist support roles. Learners will develop advanced skills in problem-solving, decision-making, and delivering high-quality customer service, as well as supporting and improving service within their organisation

What you need to get on

Applicants should be employed in a customer service role with responsibilities that include handling more complex customer interactions or supporting service improvements. Previous experience in customer service is required. GCSE English and Maths at Grade 2/3 or above (or equivalent) are preferred, or learners must be willing to work towards these alongside the apprenticeship. Employer support is required.

How you are assessed

Short courses, awards and certificates that do not fit the main routes.

What this level means

The A-level-equivalent step, and what universities and employers ask for.

Is it open to 16 to 18 year olds?

Age range not confirmed in the source data. Check with the provider.

Where it runs

  • Shoots Training Limited

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.