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Certificate in Understanding Retail Operations Level 2

at Boston College, Boston · college

Level 2Vocational and tradeCertificate134 hours

What the college says

This qualification is beneficial for anyone working in, or wanting to develop their knowledge of Retail Operations. They will gain an understanding of the customer service, the retail selling process, and how individuals and team contribute to the success of an organisation. Other topics covered include, Health and Safety in Retail, Consumer Law, and how to deal with customer complaints. It also looks at stock control and payment systems. This qualification can be used to update and continue your professional development, (CPD), and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.

What you need to get on

You will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent. To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

The provider describes this as being for learners aged 19 and over.

Where it runs

  • Boston College

    Online

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.