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Certificate in Customer Service Level 2

at The Tess Group, Northampton · training provider

Level 2Vocational and tradeCertificate12 months

What the college says

The aim of theis qualification is for you to understand how customer service is delivered and its effects on the customer's experience. This qualification is designed for those of you who have or will have direct contact with customers as part of your job role.

What you need to get on

This qualification does not require you to have any prior qualifications or levels of previous learners. There is no minimum age requirement for this qualification.

How you are assessed

Learning a trade with tools and equipment, often in a college workshop or salon.

What this level means

The GCSE-equivalent step, and the usual route into Level 3.

Is it open to 16 to 18 year olds?

Approved for 16 to 18 study on the government's Section 96 list.

Where it runs

  • The Tess Group

    Work based

Who else teaches this exact qualification

Same qualification, different college. Entry requirements and how it is taught can differ a lot between them, which is the whole reason to compare.