BTEC Level 2 Diploma for Customer Service Practitioners
at Trainplus, Wickford · training provider
What the college says
The qualification will help learners to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role. The qualification is also suitable for non-apprenticeship learners who want to develop technical knowledge to prepare for employment or to progress their career by achieving a recognised qualification based on current, employer-recognised standards.
What you need to get on
The provider has not listed entry requirements. Ask them directly, and ask what happens if your grades come out lower than expected.
How you are assessed
One subject in depth, assessed largely through coursework and projects.
What this level means
The GCSE-equivalent step, and the usual route into Level 3.
Is it open to 16 to 18 year olds?
Approved for 16 to 18 study on the government's Section 96 list.
Where it runs
Trainplus
Work based
Only place teaching it nearby
No other provider in the directory lists this exact qualification, so there is no like-for-like comparison to make. Similar courses in business and enterprise are the next thing to look at.